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| The Reception Area |
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| View from our room Balcony |
"The hotel is built in a large area and the location is perfect as its close to the Calangute Beach. There is swimming pool also for the guests. But not sufficient parking. Many times we needed to park our car in their other hotel 'neelams the glitz'. Before booking this hotel, we were already apprehensive about it after reading the reviews on the internet, and the hotel's stay proved all our fears true, rather should say horrible.
Now comes the worst part of our stay. The hotel staff was pathetic. I can say that there was no coordination between the front desk and the upper level management. On our arrival we were assigned two rooms in there G block 'Room no 18 and 19'. We just entered the room no 18 and there was so much smell of cigarette smoke. The staff was not even aware of this. On our complaint they started spraying room fresheners in our presence. On our continuous complaint and persistence finally they changed our room, for changing the room they were quite apprehensive and tried to convince us that there is no smell, like we are feeling the smell even doesn’t exist for their nostrils.
When changed the room we were shifted to adjacent room no 17, and from their the nightmare of our stay started. The bathroom was not in the proper working condition. The controlling knob for shower/tap switching was missing. We complained to the front desk, and they said they are just coming. But after that we needed to make 2-3 calls to remind them as we needed a shower badly after such sweaty noon. Finally one person came in the evening around 7 or 8 pm, and he just switched the shower mode to tap mode without even fitting the missing control knob, mentioning that the store was closed, and he will repair it in the morning.
The very first thing of my concern, why didn't they check their rooms before the person checks-in, also it was our job to get the fittings done, allow their staff, technicians to break our privacy. For god sake, that's a hotel and not our home where we need to take care of the amenities. So poor and careless attitude of the hotel. The second day also the shower issue was not worked out till afternoon in spite of our continuous calls. The front desk kept us redirecting to room service, and room service kept on saying person was coming. After having breakfast, we left for sightseeing instructing the lady at the reception to please make sure the fix was done. But I guess that was of no use. As around 2:30 pm when we were back to the hotel, the same issue was existing. And now the cherry on the cake was the room AC was not working.
This all made us so furious and uncomfortable stay. On each phone call the room service would say they have sent the technician in our room, while no one ever visited us. Finally after 2-3 more calls some of their senior managers arrived with the technician and worked upon the AC showing their ignorance about our complaint. Don't know if it was the communication hiccups between the front desk, room service and the management, or everything was just so ignorable to them that they didn't even bother about their clients discomfort. After almost half an hour and in between so much words exchange, finally both issues got resolved.
On our continuous persistence to change our room, they didn’t even let an ear. As per them if they do not succeed in repairing the AC, they will change our room. Oh wow such a kind thought they had at least. At the end we had to adjust with their maintenance, compromising with our privacy and rest time to their maintenance work. Totally this behaviour was so unprofessional and unacceptable on the hotel management part. Again, a new story on the next morning was waiting for us. One of the lampshades stopped working, but this time we ignored it, as we were tired of getting the issues resolved. At another instance the lift of this so called G block was under maintenance, and we had to take another block's lift to go downstairs.
If by any chance you get to book this hotel, please make sure all things are working before you check-in. We had such a terrible experience with this particular room no 17 of G block. Also about the Wi-Fi part, they do have free access to it, but that is not accessible in the rooms, you have to remain in the lobby downstairs at the reception to get the range. Now, don't they know who was going to sit their like if its a cafe for internet. Everyone likes to access the internet in their own comfort zone, rather than sit publicly holding the devices or they are smart enough to limit their Wi-Fi usage.
In between all this mess up, the only good part was the breakfast, and the cab pickup and drop. They had many varieties and delicious breakfast. The food they offer for dinner was also good, but the room service was so pathetic, they even forget their etiquette’s and on our request to serve soon, they didn't forget to mention ' jab banega tabhi to ayega'...this is how they treat their guests...So pathetic."
So I would suggest that do make sure the hotel arrangement do not spoil your vacation mood.Ok now enough of it, let me stop being the agony aunt and come back to the vacation in GOA in the next post.
By d way the kiddo was so cranky when she saw her teddy bear in this situation (see the pic below) :D
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